TERMS AND CONDITIONS

Delivery of Purchased Goods

General Terms And Conditions For Use Of ATN Europe LTD Services
Seller's Data
The direct expenses for return of the goods shall be covered by the User
The request to exercise your personal data must contain correct information about:

PRIVICY POLICY
Purpose
What Personal Data Do We Process
How Do We Process Your Personal Data
Letter Of Consent
Rights of Data Subjects
Data Security
Personal Data Retention
Provision Of Information
General Information About The Policy
Export And Transfer Regulations To Third Countries

Policy of Cookies
We use Doubleclick.net

1. Delivery of purchased goods

  • The term of delivery of ordered and paid goods to the address indicated by the User shall be from 24 hours to 5 business days, upon receipt order confirmation; in case of official holidays and/or days off the term can be extended by the period of the non-working days. In any case the specified delivery terms may be delayed; however www.atneu.com should promptly notify the User thereby.

    Delivery of paid goods, which at the time of the order are not available in the online shop of ATN EUROPA LTD, shall be made to the address specified by the User from 24 hours to 14 business days upon receipt of order confirmation; in case of official holidays and/or days off the term can be extended by the period of the non-working days. In any case the specified delivery terms may be delayed; however ATN EUROPE LTD should promptly notify the User thereby.

    The ordered goods shall be delivered as designated and within the agreed terms. ATN EUROPE LTD shall keep the right to extend the specified terms by up to 7 (seven) days without prior notice to the Users and may extend the terms by more than 7 (seven) days with the preliminary consent by the User that has placed the order.

    The User can choose between the following two delivery options:

    • Express delivery within 24 hours (on a working day) (if order is made before12:00 h) - subject to payment of courier service at the rate of BGN ...
    • Regular delivery - the delivery is free of charge. The ordered goods are available within 10 working days in the selected outlet.

    ATN EUROPE EOOD may request additional confirmation of the order by the User via telephone or email. If the User refuses to provide the information requested by ATN EUROPE LTD, such refusal shall result in automatic cancellation of the order with or without additional notification to the User.

    ATN EUROPE EOOD shall not be liable for delay of the delivery due to force majeure events, as for example delay of the courier performing the delivery.

    Upon delivery, the User and/or his/ her authorized representative must examine carefully the goods. In case of external visible defects - possible breakdowns, impacts and other damages identified upon delivery, the User must sign a damage record in the presence of the courier stating the identified defects and shall immediately notify ATN EUROPE EOOD at tel. +35932570140 or email: support@atneu.com

    If the User accepts the delivery without reservation, any and all subsequent claims for external visible defects of the received goods will be considered unreasonable and therefore shall not be satisfied. In case of failure to issue and sign a damage record in the presence of the courier upon receipt of the goods and/or if the User fails to notify immediately ATN EUROPE EOOD at tel. +35932570140 or email: support@atneu.com, the User shall lose his/her rights of remedy for the external visible defects granted under the sale contract.

    If the User has indicated in his/her order incorrect or wrong address, contact person and/or telephone number ATN EUROPE EOOD will not be liable for incorrect performance of the order as a result of the incorrect information provided by the User.

    Upon delivery of the goods the User or a third party, designated in advance thereof, must sign the delivery documents. A third party is considered any person that has not made the order but accepts the Goods when they are delivered to the delivery address indicated by the User.

    If the User is not found at the designated address within the term for performance of the delivery and/or access is not provided to the delivery address, ATN EUROPE EOOD shall be discharged from its obligation to deliver the ordered goods and the User shall lose the opportunity for delivery of the ordered goods.

    When the delivered goods do not obviously correspond to the goods ordered by the User and that may be established by simple inspection of the delivered goods, the User may request replacement of the delivered goods within 48 hours by goods corresponding to the order and shall notify ATN EUROPE LTD thereby at tel. +35932570140 or email: support@atneu.com. ATN EUROPE LTD reserves the right to choose/change the subcontractor performing the delivery without prior notice to the User provided that this does not affect the way and the term of delivery.

    The user is entitled to cancel the contract remotely for convenience and without compensation or penalty, within 14 days effective from the date on which the User or a third person other than the carrier and designated thereof, has taken possession of the goods, or from the date on which the User or a third person other than the carrier and designated thereof has taken possession of the last delivered goods in case of contract according to which you order many goods by one order.

    If the ordered goods is not available in the online shop at the time of the order, the user is entitled to cancel the contract remotely for convenience, without compensation or penalty, within 14 days effective from the date on which the User or a third person other than the carrier and designated thereof has taken possession to the goods, or of the date on which the User or a third person other than the carrier and designated thereof has taken possession to the last delivered goods in case of contract according to which you order many goods by one order according to the provisions of the Consumer Protection Act.

    To be able to exercise his/her right to refusal, the User shall notify ATN EUROPE LTD about his/her name, geographical address and if available, telephone number, fax and email and about his/ her decision to cancel the contract with explicit statement (for example letter sent by mail, fax or email). The user may refuse to use the enclosed standard cancellation form, however this is not mandatory:

Standard contract cancellation form (fill in and send this form only if you wish to cancel the contract)

To
ATN EUROPE LTD

Registered office and principal place of business of ATN EUROPE LTD, Plovdiv 4003, 43, Vassil Levski Street, company identification number 205367746, entered with the Registry Agency, contact telephone number +35932570140 email support@atneu.com

www.atneu.com, storehouse located in the city of Sofia 1588, ul. "Okolovrasten pat" 456B

Please be notified hereby*, that I/we withdraw* from the purchase contract concluded by me/we* for the following goods*/ for provision of the following service*:
..............................................................................................................
..............................................................................................................

– Ordered on*/Received on* ..................................................................................
– User's name ...............................................................................................
– User's address ............................................................................................
– User's signature ..........................................................................................
(only in case this is a hard copy form)
– Date ......................................................................................................
* ”

The user may also fill in and send electronically a standard cancellation form or other explicit cancellation statement on the website www.atneu.com and in that case ATN EUROPE LTD shall immediately send an acknowledgment of the cancellation on a hard copy or via email. In order to observe the cancellation term under the contract the User only needs to send his/her cancellation notice before the date of expiry of the right of cancellation under the contract.

In case that the User withdraws from the contract, АTN EUROPE LTD will refund all payments, which it has received, including expenses for delivery (except for the additional expenses connected with the method of delivery selected by the User other than the cheapest standard manner of delivery offered by ATN EUROPE LTD, without unreasonable delay and in any case not later than 14 days effective from the date on which the User informs ATN EUROPE LTD for his/her decision to cancel the contract.

User's acceptance of these General terms and conditions for use of www.atneu.com services implies his/her explicit consent to be reimbursed for the amount paid to the bank account provided by the User.

ATN EUROPE LTD is entitled to postpone the reimbursement of payments until the return of the goods or until submission of proofs that the goods were returned, whichever occurs earlier.

The User shall send to ATN EUROPE LTD or shall return the goods without unreasonable delay and in any case not later than 14 days after the day on which it has informed ATN EUROPE LTD for the cancellation of the contract.

The term shall be considered observed if the User returns the goods to ATN EUROPE LTD before expiry of the 14-day term.

The direct expenses for return of the goods shall be covered by the User.

The goods shall be returned in their original packing, with full set of the delivery documents, free of any damages and in the form in which it was received. ATN EUROPE LTD shall keep the right to decide whether to accept the returned goods, provided that the returned goods present damaged packing, traces of use, scratches, impact, damaged from electrical shock, missing accessories of guarantee card.

The User is liable for the impairment goods value following their testing other than that needed to confirm their nature, features and good operation. When the User has exercised his/her right of cancellation, he/she shall pay the proportional amount of the actual deliveries up until the time he/she has notified ATN EUROPE LTD about the exercised right of cancellation. The proportional amount shall be calculated on the basis of the end price. If the end price is too high, the proportional amount shall be calculated on the basis of the market value of the actual delivery.

2. General Terms And Conditions For Use Of ATN Europe LTD Services

  • N.B. Please read carefully these General Terms and Conditions before using this website. By using this website you accept and agree with the General terms and conditions. If you DON'T ACCEPT these terms and conditions, do not use the website.

    These General Terms and Conditions shall settle the relations between ATN EUROPE LTD and the Users of websites and services located on the domain https://www.atneu.com/ and its sub-domains (the site), using the information and commercial services offered by ATN EUROPE LTD (the Services) on the Website. To be able to use the Services of ATN EUROPE LTD, the User shall register on the Website and thus shall agree, entirely accept and undertake to observe the General Terms and Conditions.

  • Seller's Data

    ATN EUROPE LTD, a company incorporated in the Republic of Bulgaria,having its registered office and principal place of business: ATN EUROPE LTD, 205367746, Plovdiv 4003, 43, Vassil Levski Street, entered with the Registry Agency, company identification number 205367746, contact telephone number +359 32570140 email support@atneu.com / www.atneu.com and storehouse located in Sofia City 1588, ul. "Okolovrasten pat" 456B

    1. Terms and conditions for use of www.atneu.com website

    By registering on the Website, the User confirms and declares its consent with the following:

    The information services on the Website are provided “as they are published”. ATN EUROPE LTD is not liable for the accuracy of the published information.

    ATN EUROPE LTD shall not be liable and shall not be bound with the deadlines for providing information concerning completed orders of the User, the status of his/her or other User's requests, questions and comments about products, availability of products, as well as for incurred damages and/or missed benefits and other losses of any kind and size having occurred after, as a result of or due to the use/inability to use (due to technical issues, preventive maintenance, administrator's decisions, etc.) of the Website. The User may track the status of any order on his/her profile or email.

    ATN EUROPE LTD shall not be liable in case that while using the Website or some of its materials the user may suffer any damages, which require repair or correction of the equipment or loss of information and any expenses connected with theremedy of such damages shall be on the User's account.

    The online system for purchases through the Website reflects the product availability as at the time of the check and, considering the dynamics of the goods turnover, it is possible that specific items and related accessories, published and represented on the Website as “available” as at the time of the check, are depleted at the time of the order order and may not be ordered and delivered through the online shop. In any case, ATN EUROPE LTD shall notify the users having made order through the Website about its ability/inability to deliver the goods ordered through the online system.

    The parameters (term/ method of delivery etc.) of the order made through the Online system may be changed, and ATN EUROPE LTD shall notify the User about the changes made to the email and/or contact telephone and provided thereof or in another appropriate way by the time of sending the notice for order confirmation to the User at the latest. Any change of the delivery address, type of payment, change or adding an item, change of invoice data and/or other parameters of the order, shall be communicated by the User to the online adviser of ATN EUROPE to the indicated contact details +359 32570140 / email: support@atneu.com), by the time the order is sent for delivery. After receipt of the subsequent notice of confirmation and delivery of the order, no changes can be made.

    To use the Website services, the User shall access the World Wide Web directly or through other devices that have access to Web-based content and shall ensure any equipment required for access to World Wide Web including PC, modem or other device for Internet access. ATN EUROPE LTD shall not be liable for any disturbances or technical issues preventing the Website use as a result of the quality of the computer equipment operated by the User.

    Upon registration on the Website, the User shall provide true, correct, full and up-to-date information required to perform the sale by filling in all mandatory fields of the registration form. After the successful registration, the User shall give his/her explicit consent, through the registration form on the Website, that he/she can be contacted by third persons including but not limited to couriers and others in order to specify some details concerning the performed order and the subsequent delivery of the goods.

    The Seller shall not be liable for improperly and/or incorrectly delivered order in case that the User has provided incorrect, untrue or incomplete information and shall also be entitled to refuse further access of the person to a part of or to all services offered by the Website.

    By making registration on the Website and ticking the field “We need your consent to process your personal data in accordance with the new Regulation!”, the User confirms and declares the following:

    The user shall give its perpetual, explicit and unconditional consent up until the possible explicit cancellation in writing thereof that his/her personal data can be collected, stored, processed and used by ATN EUROPE LTD and/or third persons authorized by the company on contractual or other ground including but not limited to: Companies performing courier services, banks, other traders, etc. for marketing and advertising purpose and analyses by ATN EUROPE LTD or other persons, participation in games, promotions and lotteries organized by ATN EUROPE LTD, as well as for any other purpose that are not prohibited by the law.

    To receive information through the provided contact details, commercial messages for products and services of ATN EUROPE LTD and/or ongoing activities, marketing and promotional messages and/or for the purpose of marketing research and data collection and in case that he/she does not wish to receive such information, the User shall explicitly refuse receiving it through the request and contact form specified on the Website.

  • 2. Personal data protection

    ATN EUROPE LTD, company identification number 205367746, in the capacity of personal data controller, collects personal data from individual ssuch data refer to.

    ATN EUROPE LTD is a personal data controller established on the territory of the Republic of Bulgaria and shall process the personal data lawfully and in good faith for the purpose of its business - retails and wholesale trade ,and shall not process them additionally in a way, which is incompatible with these objectives.

    ATN EUROPE LTD shall process personal data for the specified purpose under condition that the natural person to whom the data refer has given its explicit consent and if the person to whom the data refer has not given its explicit consent, ATN EUROPE LTD shall not be entitled to process its data. The personal data provided by the User shall not be made available to third persons for advertising and promotional purposes.

    Any natural person shall be entitled to access his/her personal data by request in writing in order to get information for the purpose of processing and use, as well as shall have the right to request from ATN EUROPE LTD at any time to delete, correct or block its personal data, the processing of which does not meet the requirements.

  • 3. Copyrights and related restrictions

    Users can use all services offered on the Website for personal needs, for non-profit purpose, under condition that this does not breach the copyrights of ATN EUROPE LTD or third persons directly or indirectly connected with the materials of the Website. Users are explicitly prohibited to copy, to publicly distribute or to give for any purpose the materials published on the Website.

    ATN EUROPE LTD may grant the right of publication of materials and other information published on the Website to third persons subject to additionally concluded contract in writing settling the legal relations between ATN EUROPE LTD and the person publishing the information.

    Upon purchasing goods, which are subject to copyrights and/or patent rights, ATN EUROPE LTD does not grant any additional rights for use and distribution except the rights and/or licenses explicitly specified by the manufacturer/the distributor of the goods.

    Any goods and services provided by ATN EUROPE LTD, which are protected according to the Copyrights and Related Rights Act, shall be provided to the Users in their original form, packing and carrier without any tampering by ATN EUROPE LTD and according to the licenses and rights for distribution, granted by the manufacturers and/or the distributors for the Republic of Bulgaria.

    The links to other sites on the Website that are property of third parties are published for User's convenience. When accessing such a link the Users do not use a service provided by ATN EUROPE LTD and therefore these General Terms and Conditions do not apply to the use of a link outside the Website.

    ATN EUROPE LTD is not liable as to the information and/or content of other websites owned by third persons and does not request or recommend the use of these websites or any information published therein. Possible risks connected with the use of such websites shall be borne by the Users.

  • 4. Goods and services offered on the Website.

    The information about the goods in the Website is itemized by types, groups and subgroups;

    The information about the goods in the Website is itemized by types, groups and subgroups;

    Information is provided on the page (the link) to each item, specified on the Website, concerning the price, the main features of the goods, the availability and additional information aiming to support User's informed choice for the purchase of the product. ATN EUROPE LTD shall not be liable for inaccuracies in the description of the goods, which to not refer to the main features thereof and does not claim that the provided information is complete.

    ATN EUROPE LTD reserves the right to publish names, models and other information about the goods in English or in other language when:

    • There is a risk of loss of valuable information concerning the characteristics of the goods in the course of the translation;
    • There is no widely accepted unambiguous terminology in Bulgarian;

    The goods carry information in English or another language, for example software, music and films in English or another language;

    All prices indicated on the website are in Bulgarian levs and in euro, VAT included. In case that the goods have several modifications, the website must list the prices of all modifications. ATN EUROPE LTD is entitled to make, at any time and without notice, changes in the published products, services, prices and other features of the goods and the User will be considered informed about the specified changes effective from the date of their publication. The information about a part of the published products may be possibly not updated, but in any case the Users shall be notified about obsolete information on the Website before delivery of products ordered on the Website via online purchase form. A part of the information published on the Website may refer to products, services, which are not offered or are not presently accessible.

  • 5. Purchasing goods and/or services from the Website www.atneu.com

    The User is entitled to order all goods and services listed on the Website of АTN EUROPE LTD. When placing the order, the User can select the type and the model of goods and their quantity, the terms of payments, the term of delivery according to the options listed on the Website.

    * The User may make order of the goods, which at the time of the order is not available in the online shop and will be ordered especially for the Client.

    * The User may indicate the desired term of delivery, which can be changed by ATN EUROPE LTD, depending on the possibility of the courier to deliver the consignment on the specified date at the specified place and address.

    If it is suspected that the User (natural person or legal entity) intends to purchase the goods in quantity and/or for the purpose to resell them and/or to use them for a purpose they are not intended for, ATN EUROPE LTD keeps the rights to refuse, at its own discretion, the sale to such persons;

    The User may make changes in the selected goods and services at any time before the final confirmation of the order by filling in the online purchase form.

    When placing an order on the Website, the User shall enter into contractual relations with ATN EUROPE LTD for the purchase of the selected item subject to these General Terms and Conditions, and the order shall be considered confirmed subject to receiving confirmation by ATN EUROPE LTD containing all above mentioned parameters and according to the instructions specified on the Website and/or in the email confirmation of the order;

    ATN EUROPE LTD has the right to change at any time the prices shown on the website at its own discretion without prior notice to the Users. The User must pay the price, indicated on the website at the time of the completion of the Order, despite of it being higher or lower than the updated price. In case of technical errors in the published information on the Website as a result of which the order cannot be completed, ATN EUROPE LTD may refuse to perform the order and shall not pay other compensation to the User except for the reimbursement of the amounts paid and/or deposited by the User for the cancelled order, if any.

  • 6. Payment for purchased goods and services

    In case of payment by bank transfer, the User shall pay an amount equal to the value of the ordered goods, according to the confirmed order, to the bank account of ATN EUROPE LTD, specified in the generated invoice and ATN EUROPE LTD shall make the delivery of the ordered goods and services only after the payment is confirmed and the relevant amount is credited to the bank account of ATN EUROPE LTD,.

    Please note that in specific cases (end of working day, non-working days, holidays), crediting your payment in our account may take some time, which could considerably extend the term of delivery.

    Upon payment through virtual POS terminal, the User shall pay an amount equal to the price of the delivered goods, according to the confirmed order, through virtual POS terminal and only after the payment transaction is confirmed, ATN EUROPE LTD will perform the delivery of the ordered goods and services.

    Upon completion of your order in our online shop, you will be redirected to the PayPal website, where you will be able to pay through your PayPal profile via your credit or debit card. The preparation and the delivery of the order will start after receipt of the payment. Usually we receive confirmations of payments via ePay.bg a few minutes after they are made.

    IMPORTANT! If you pay by PayPal through your account or card in BGN, an amount in BGN will be withdrawn from your account, which is higher than the amount you see in your cart and the percentage difference may be considerable.

    Presently the Bulgarian lev is not among the currencies operated by PayPal and therefore we will submit to PayPal the amount of your order calculated in euro at the exchange rate of 1,95583. However, if you pay in PayPal through your account or card in Bulgarian levs, PayPal will convert your order once more from EUR to BGN but at the exchange rate of PayPal.

    the exchange rate of PayPal is higher, it means that from your account will be withdrawn an amount in levs, which is higher than the amount you see in your cart and the percentage difference can be considerable (the amount of the difference depends on the size of your order).

    The same will happen if you use EUR account/card but on the PayPal website you explicitly choose that PayPal is to convert the amount of your order in Bulgarian levs.

    Therefore we recommend that you use PayPal if you pay through Bulgarian account/card in foreign currency.

    Our bank account is:

    Bank DSK EAD - EUR BIC : STSABGSF IBAN: BG71STSA93000025696343

  • 7. Delivery of Purchased Goods

    The term of delivery of ordered and paid goods to the address indicated by the User shall be from 24 hours to 5 business days, after receipt of order confirmation; that term can be extended in case of official holidays and/or days off, by the period of the non-working days. In any case, delay is possible in the specified delivery terms for which the User can be promptly notified by ATN EUROPE LTD. Delivery of paid goods, which at the time of the order are not available in the online shop, shall be made to the address indicated by the User from 24 hours to 14 business days, after receipt of order confirmation; the term can be extended in case of official holidays and/or days off by the period of the non-working days. In any case, delay is possible in the specified delivery terms for which the User can be promptly notified by ATN EUROPE LTD.

    Ordered goods shall be delivered according to the specified terms. ATN EUROPE LTD shall keep the right to extend the specified terms by up to 7 (seven) days, without prior notice to the Users and shall extend the terms by more than 7 (seven) days with the preliminary consent of the User who has placed the order. The expenses within the European Union shall be on the account of ATN EUROPE LTD.

    Upon order for purchase from the online shop, the User can specify in the tag “Comments” a convenient day for the delivery and ATN EUROPE LTD shall consider the preferences of the User, for which the latter shall be promptly notified.

    The User can choose between two delivery options offered by TNT (FEDEX) which vary depending on the capacity of the courier company

    • Express delivery within 24-72 hours (depending on the country) - the expenses for courier services shall amount to BGN ........
    • Regular delivery - the delivery is free of charge for the User.

    ATN EUROPE EOOD may request from the User additional confirmation of the order by telephone or email. If the User refuses to provide the information requested by ATN EUROPE LTD, the refusal shall result in automatic cancellation of the order with or without an additional notification to the User.

    ATN EUROPE EOOD shall not be liable for late delivery due to force majeure events as for example delay of the courier performing the delivery.

    Upon delivery, the goods must be examined carefully by the User and/or his/ her authorized representative. In case of external visible defects - possible breakdowns, impacts and other damages identified upon delivery, the User must sign a damage record in the presence of the courier stating the identified defects and shall immediately notify ATN EUROPE EOOD at tel. +359 32570140 or email: support@atneu.com.

    If the User accepts the delivery without reservation, any andall subsequent claims for external visible defects of the received goods will be considered unreasonable and therefore shall not be satisfied. In case of failure to issue and sign a damage record in the presence of the courier upon receipt of the goods and/or if the User fails to notify immediately ATN EUROPE EOOD at tel. +359 32570140 or email: support@atneu.com, the User shall lose his/her rights of remedy for the external visible defects granted under the sale contract.

    If the User has indicated in his/her order incorrect or wrong address, contact person and/or telephone number ATN EUROPE EOOD will not be liable for incorrect performance of the order as a result of the incorrect information provided by the User.

    Upon delivery of the goods the User or a third party, designated in advance thereof, must sign the delivery documents. A third party is considered any person that has not made the order but accepts the Goods when they are delivered to the delivery address indicated by the User.

    If the User is not found at the designated address within the term for performance of the delivery and/or access is not provided to the delivery address, ATN EUROPE EOOD shall be discharged from its obligation to deliver the ordered goods and the User shall lose the opportunity for delivery of the ordered goods.

    When the delivered goods do not obviously correspond to the goods ordered by the User and that may be established by simple inspection of the delivered goods, the User may request replacement of the delivered goods within 48 hours by goods corresponding to the order and shall notify ATN EUROPE LTD thereby at tel. +359 32570140 or email: support@atneu.com

    ATN EUROPE LTD reserves the right to choose/change the subcontractor performing the delivery without prior notice to the User provided that this does not affect the way and the term of delivery.

    ATN EUROPE LTD shall carry out deliveries through subcontractor(s) only on the territory of Bulgaria and the European Union.

  • 8. Refusal of purchased goods

    The user is entitled to cancel the contract remotely for convenience and without compensation or penalty, within 14 days effective from the date on which the User or a third person other than the carrier and designated thereof, has taken possession of the goods, or from the date on which the User or a third person other than the carrier and designated thereof has taken possession of the last delivered goods in case of contract according to which you order many goods by one order.

    If the ordered goods is not available in the online shop at the time of the order, the user is entitled to cancel the contract remotely for convenience, without compensation or penalty, within 14 days effective from the date on which the User or a third person other than the carrier and designated thereof has taken possession to the goods, or of the date on which the User or a third person other than the carrier and designated thereof has taken possession to the last delivered goods in case of contract according to which you order many goods by one order according to the provisions of the Consumer Protection Act.

    To be able to exercise his/her right to refusal, the User shall notify ATN EUROPE LTD about his/her name, geographical address and if available, telephone number, fax and email and about his/ her decision to cancel the contract with explicit statement (for example letter sent by mail, fax or email). The user may refuse to use the enclosed standard cancellation form, however this is not mandatory:

  • Standard contract cancellation form (fill in and send this form only if you wish to cancel the contract)

    To
    ATN EUROPE LTD

    Registered office and principal place of business of ATN EUROPE LTD, Plovdiv 4003, 43, Vassil Levski Street, company identification number 205367746, entered with the Registry Agency, contact telephone number +359 32570140/email support@atneu.com / www.atneu.com, storehouse located in the city of Sofia 1588, ul. "Okolovrasten pat" 456B

    Please be notified hereby*, that I/we withdraw* from the purchase contract concluded by me/we* for the following goods*/ for provision of the following service*:

    – Ordered on*/Received on* ..................................................................................
    – User's name ...............................................................................................
    – User's address ............................................................................................
    – User's signature ..........................................................................................
    (only in case this is a hard copy form)
    – Date ......................................................................................................

    *

    The user may also fill in and send electronically a standard cancellation form or other explicit cancellation statement on the website www.atneu.com and in that case ATN EUROPE LTD shall immediately send an acknowledgment of the cancellation on a hard copy or via email. In order to observe the cancellation term under the contract the User only needs to send his/her cancellation notice before the date of expiry of the right of cancellation under the contract. In case that the User withdraws from the contract, АTN EUROPE LTD will refund all payments, which it has received, including expenses for delivery (except for the expenses for return, the additional expenses connected with the method of delivery selected by the User other than the cheapest standard manner of delivery offered by ATN EUROPE LTD, without unreasonable delay and in any case not later than 14 days effective from the date on which the User informs ATN EUROPE LTD for his/her decision to cancel the contract.

    User's acceptance of these General terms and conditions for use of www.atneu.com services implies his/her explicit consent to be reimbursed for the amount paid to the bank account provided by the User.

    ATN EUROPE LTD is entitled to postpone the reimbursement of payments until the return of the goods or until submission of proofs that the goods were returned, whichever occurs earlier. The User shall send to ATN EUROPE LTD or shall return the goods without unreasonable delay and in any case not later than 14 days after the day on which it has informed ATN EUROPE LTD for the cancellation of the contract.

    The term shall be considered observed if the User returns the goods to ATN EUROPE LTD before expiry of the 14-day term.

    The direct expenses for return of the goods shall be covered by the User.

    The goods shall be returned in their original packing, with full set of the delivery documents, free of any damages and in the form in which it was received. ATN EUROPE LTD shall keep the right to decide whether to accept the returned goods, provided that the returned goods present damaged packing, traces of use, scratches, impact, damaged from electrical shock, missing accessories of guarantee card.

    The User is liable for the impairment goods value following their testing other than that needed to confirm their nature, features and good operation. When the User has exercised his/her right of cancellation, he/she shall pay the proportional amount of the actual deliveries up until the time he/she has notified ATN EUROPE LTD about the exercised right of cancellation. The proportional amount shall be calculated on the basis of the end price. If the end price is too high, the proportional amount shall be calculated on the basis of the market value of the actual delivery.

  • 9. Guarantee service

    ATN EUROPE LTD shall be liable for any discrepancies of the consumer goods with the sale contract, which is identified at the delivery of the goods and occurs within two years after such delivery even if it wasn't aware of the said discrepancy.

    Commercial guarantee is any obligation assumed by the trader or the manufacturer to the User in addition to its obligation under the law to ensure compliance of the goods with the sale contract, to refund the amount paid or to replace or to remedy the goods or to provide another kind of service connected with the goods if they does not meet the specifications or possibly other requirements not connected with the compliance of the goods with the sale contract, specified in the application for provision of commercial guarantee or in the relevant advertising made at the time of conclusion or before the conclusion of the contract.

    ATN EUROPE LTD shall issue and provide to the User with each delivery of goods subject to guarantee service appropriate guarantee card with information about the goods and the guarantee terms as well as with all conditions of the provided commercial guarantee, if any.

    The user may not refer to and will lose its rights under the provided Commercial guarantee:

    • in case of lost guarantee card;
    • in case of attempt to repair and to remedy the discrepancy by a person or a service shop which is not authorized by ATN EUROPE LTD.
    • in case of damages caused by improper operation;
    • in case of breach of the physical integrity of the product;
    • in case of chemical, electrical and/ or other impact not connected with the normal operation of the product;

    The commercial guarantee provided for the product does not cover components of the product with limited useful life (batteries, consumables, etc.) The guarantee service shall be carried out only in the service shops indicated on the guarantee card subject to available complete documentation and completion of the product. The manufacturer shall repair the goods and shall remedy any defects or replace the goods with new ones or refund the amount paid for the goods or a part thereof within 30 days as from the date of receipt of the goods.

    The products and the services specified in this Website shall be limited only to the General Terms and Conditions and information on the Website without any other guarantees except for the listed ones, including commercial and special guarantees.

  • 10. Other

    ATN EUROPE LTD has the right to change all terms of delivery of the goods and any other information, posted on the Website, without prior notice to the User.

    ATN EUROPE LTD keeps the right to send to the User notices about new products and services, promotions and/or changes in the terms and the method of delivery of the provided goods and any other information published on the Website subject to consent granted by the User. ATN EUROPE LTD shall administer this Website and its application shall be valid only on the territory of the Republic of Bulgaria and the European Union. ATN EUROPE LTD declares that the materials or the services specified in this Website are appropriate and accessible only on the territory of the Republic of Bulgaria and the European Union unless there are prohibitions in the national law of the said EU member states. In this case ATN Europe Ltd shall not be liable for any possible User's breach of the national law at the place of his/ her residence. Committed through his/her purchase.

    Questions, inquiries and consultations of the User may be provided online on the website of ATN EUROPE LTD through the questions and inquiries form or through a legal advisor from the Online department by calling +359 32570140 or on email: support@atneu.com, during business hours: from 9:00 a.m. to 8:00 p.m., from Monday to Friday.

    These General Terms and Conditions may be updated at any time and their publication on the Website shall be considered notification of the users for any possible changes. By using the Website of ATN EUROPE LTD, Users undertake to respect these General Terms and Conditions as well as the laws of the Republic of Bulgaria and the international laws applicable for the goods and the services provided on the Website.

    THE USER AGREES WITH THE TERMS AND CONDITIONS OF USE OF ATN EUROPE THE SERVICES BY PRESSING (CLICKING) EACH OBJECT, LINK OR BUTTON ON THE WEBSITE OF ATN EUROPE, AS WELL AS THE LINK TO THESE GENERAL TERMS AND CONDITIONS AND WILL BE CONSIDERED INFORMED ABOUT THE GENERAL TERMS AND CONDITIONS AND ALL POLICIES OF THE TRADER ACCESSIBLE ON ATN EUROPE, ACCEPTS THEM AND UNDERTAKES TO ABIDE BY THEM. The contact details of ATN EUROPE LTD are the following:

    Registered office and principal place of business: of ATN EUROPE LTD, Plovdiv 4003, 43, Vassil Levski Street, company identification number 205367746, entered with the Registry Agency and contact telephone +359 32570140 / email support@atneu.com / www.atneu.com and storehouse located in Sofia City 1588, ul. "Okolovrasten pat" 456B

    In case of any disputes related to online purchase, you can refer to the relevant authorities for alternative resolutions of disputes or may use the website for online resolution of disputes.

3. PRIVICY POLICY

  • We ATN EUROPE LTD, a company incorporated in the Republic of Bulgaria, having its registered office and principal place of business in the city of Plovdiv 4003, 43, Vassil Levski Street, company identification number 205367746, entered with the Registry Agency, contact telephone +359 32570140 / email support@atneu.com / www.atneu.com and storehouse located in the city of Sofia 1588, ul. "Okolovrasten pat" 456B, have developed this Personal Data Protection Policy in pursuance of our responsibility concerning the processing of the personal data, which we collect from you or about you. For example, we collect your personal data upon conclusion of remote sale contract, as well as upon delivery of ordered goods or when you register and use our website for marketing and advertising purposes, profiling, participation in games, promotions and lotteries organized by, us as well as for any other purposes, which are not forbidden by the law. As we are located within the European Union, we process your personal data in accordance with the effective European law and other data protection regulations.

    This Personal data protection policy refers to the General Terms and Conditions of ATN EUROPE LTD but is not a part thereof. It aims to explain to users what kind of personal data we process in compliance with the Regulation and in connection with the performance of our mutual obligations, and why and how we process them including when we have to disclose personal data to third persons. Also, it provides information about the rights, which you, our clients and users, have in connection with the personal data processing by ATN EUROPE LTD.

    This personal data protection policy applies to the personal data, which ATN EUROPE LTD collects and processes in connection with the products provided by the company. It does not apply when the users visit the website of ATN EUROPE LTD without registration. In such a case personal data processing and collection shall be carried out according to the policy for cookies.

    1. DEFINITIONS

    Regulation – General Data Protection Regulation 2016/679 of 27 April 2016, replacing Directive 95/46 / EC on data protection. It has direct action and requires amendment of the law of the member states in the field of personal data protection. Its purpose is to protect the “rights and freedoms” of the natural persons and to guarantee that the personal data are not processed without their knowledge and, if possible, are processed with their consent.

    Personal data means any information related to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

    Special categories of personal data include personal data disclosing racial or ethnic origin, political views, religious or philosophic beliefs or membership to trade unions data, processing of genetic data, biometric data for the only purpose of identification of a natural person, data about health status or data regarding sexual life or sexual orientation of the natural person.

    Personal data processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

    Data controller means any natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member ally law.

    Data subject – any natural person who is subject of the personal data stored by the Controller.

    Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;

    Child – the General Regulation determines as a child every person less than 16 years old although it may be reduced to 13 years by the law of the member state. The personal data processing of a child is lawful only if a parent or a custodian has given his/her consent. In such cases the controller shall make reasonable efforts to check whether or not the holder of the parental responsibility about the child has given or is authorized to give consent.

    Profiling - any form of automated personal data processing, expressed in using personal data to evaluate certain personal aspects related to the natural person and more specifically analysing and predicting aspects regarding the completion of professional tasks of this natural person, his/her economic standing, health, personal preferences, interests, reliability, behaviour, location or movement;

    Breach of personal data security means a breach of security, which leads to accidental or unlawful destruction, loss, change, unauthorized disclosure or access to personal data, which are transferred, stored or otherwise processed;

    Permanent establishment – the head office of the controller in the EU will be the place where it shall make key decisions for the purpose and the means of its activities for data processing. With regard to personal data processor, its permanent establishment in the EU will be its administrative centre.

    Recipient means natural or legal person, public authority, agency or other structure, to which personal data is disclosed, regardless of whether it is a third party or not. At the same time, public authorities that can receive personal data in the frames of specific investigation in accordance with the right of the Union or the right of a member state, are not recipients; the processing of such data from the public authorities corresponds to the applicable rules for data protection according to the aims of processing;

    Third party means a physical or legal person, public authority, agency or other authority different from the data subject, controller, personal data processors and individuals who under the direct management of the controller or the personal data processor have the right to process personal data;

  • 2. PURPOSE OF COLLECTION AND HOW AND WHAT PERSONAL DATA WE PROCESS?

    We will use your personal data for the objectives described below. We do not collect and do not process more data or other kinds of personal data than we need in pursuance of the relevant objectives. We will use your personal data only as specified in this policy unless you have given your explicit consent for another type of use of your personal data. If we intend to use your personal data, which we process with your consent for purpose other than that specified in the said consent, we will notify you in advance and if the processing is based on your consent, we will use your personal data for other purpose only with your authorization.

    2.1. Purpose

    We aim to process your personal data in good faith in order to perform our obligations in compliance with legal and other purpose, as follows:

    • Establishment of your identity through our commercial channels;
    • Management and performance of your requests for products, performance of contractual obligations;
    • Elaboration of proposal for conclusion of a contract;
    • Ensuring the required overall service;
    • Elaboration of proposals for conclusion of remote contracts and off-site contracts, sending courier services with pre-agreed information and draft contract; service upon cancellation of a transaction, claim of guarantee service/ maintenance;
    • Notice about everything connected with the products, which you purchase or are interested to purchase from us, sending different notices, notification of issues, errors or response to any claims, complaints, proposals sent by you;
    • Preparation of analyses and statistics for our sales and clients;
    • Analysis of client's history and preparation of consumer profile with a view to determine the appropriate offer for you;
    • To protect and to ensure security and integrity of the network, for you and for our employees;
    • To identify and/or to prevent any unlawful activities or activities violating our terms and conditions;
    • To assess and to measure the efficiency of our advertisements as well as to offer advertising content, which is adequate to your needs;

    We process your personal data to keep the obligations laid down in different statutory acts, for example:

    • Performance of our obligations in connection with remote sales, off-site sales as provided by the Consumers Protection Act;
    • Providing information to the Consumer Protection Commission or third persons as set forth in the Consumer Protection Act;
    • Providing information to the Personal Data Protection Commission with regard to obligations laid down in the personal data protection legislation - Personal Data Protection Act, Regulation (EU) 2016/679 of 27 April 2016, etc.;
    • Obligations laid down in the Labour Code, the Accounting Act and Code on Tax and Social Security Proceedings and other related statutory acts in connection with the correct and lawful book-keeping;
    • Provision of information to the court and third persons, within legal proceedings, consistent with the requirements of the acts of procedure and the regulatory acts of the material right applicable to the proceedings;
    • Age identification upon online purchasing.

  • 2.2. What Personal Data Do We Process

    • Identification data (full name, permanent address)
    • Traffic data or summarized data for use;
    • Data provided upon conclusion of a contract;
    • Data about orders, their performance, contractual obligations;
    • Data about communication with clients or users (email, telephone number)

    When we process your basic personal data and the specified other data for the purpose of provision of products, their payment, completing your orders for purchase of goods as well as for the purpose of performing our statutory obligations, such processing is mandatory in pursuance of these objectives. We will not be able to provide the relevant services without these data. If you don't provide identity data, we could not conclude with you contract for our products.

  • 2.3. How Do We Process Your Personal Data

    Subject to your consent

    In some cases we process you personal data only subject to your consent in writing. The consent is a separate ground for personal data processing and its purpose is indicated therein.

    The provided consent can be withdrawn at any time. Withdrawal of your consent will not affect the performance of the contractual obligations of ATN EUROPE LTD. If you withdraw your consent for personal data processing regarding any and all methods laid down therein, ATN EUROPE LTD will not use your personal data and information for the above purpose. Withdrawal of the consent does not affect the lawfulness of processing based on the consent given before the withdrawal.

    We have a big portfolio of products we offer. When you give your consent for data processing, such consent refers to all products that you have purchased. To withdraw this consent, you have to use our website or simply our contact details.

    With a view to our legitimate interest

    These are the objectives related to the legal interests of ATN EUROPE LTD and/or third persons. These objectives include:

    • Ensuring the normal operation and use of the Website by you and by other users, maintenance and administration of the Services, resolution of disputes, identification and prevention of malicious actions;
    • Identification and resolution of technical issues related to functionality, development and improvement of the Services.
    • Communication with you, including by electronic means on important issues connected with the Services.
    • Acceptance and processing of received warnings, complaints, requests and other communications;
    • Exercising and protection of the rights and the legal interests of ATN EUROPE LTD, including through the court, and providing assistance for the exercise and protection of the rights and the legal interests of other users of the website and/or the affected third parties.

    For that purpose we need to process a part of or all of the above specified categories.

  • 3. LETTER OF CONSENT

    ATN EUROPE LTD considers that 'Consent' of the data subject means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her; The data subject may withdraw its consent at any time.

    ATN EUROPE LTD considers consent only the case when the data subject has been informed about the scheduled processing and has given his/her free consent without coercion. The consent given under pressure or on the basis of misleading information will not be a valid ground for personal data processing.

    As regards any special categories of data ATN EUROPE LTD will ask for data subject's explicit consent in writing unless there is alternative legal ground for such processing. In most cases the consent for processing of personal and special categories of data is obtained by ATN EUROPE LTD on a routine basis by using standard consent documents - for example in case of new contract with a , in the course of recruitment of new staff, etc.

    ATN EUROPE LTD does not collect or process personal data for children under the age of 16 except with the consent of a parent according to the applicable local legislation. If we are aware that personal data of a child have been collected accidentally, we will promptly delete such data.

  • 4. Rights of Data Subjects

    You, as a data subject, will have the following rights regarding data processing, as well as regarding data recorded in that respect:

    • To make requests for confirmation whether or not personal data related to you are processed and if so, to get access to the data, as well as information who are the recipients of these data.
    • To request from the controller copies of your personal data;
    • To request from the controller rectification of personal data which are incorrect or out-of-date;
    • To request from the controller to delete your personal data (the right to "be forgotten");
    • To request from the controller to restrict data processing and in such case data will only be stored but will not be processed;
    • To object to your personal data processing;
    • To object to personal data processing referring to your goals for the purpose of the direct marketing.
    • To file a complaint to a supervisory authority if you consider that any provisions of the GDPR are violated;
    • To request that the personal data are provided to you in a structured, widely used and machine readable format;
    • To withdraw your consent for personal data processing at any time with a separate request submitted to the controller;
    • Not to be subject to automated decisions, which concern you significantly, without opportunity for human intervention;
    • To object to automated profiling which happens without your consent;

    ATN EUROPE LTD ensures all conditions that guarantee the exercise of the data subject's rights. Data subjects may submit requests for access to data, are entitled to file complaints to ATN EUROPE LTD connected with personal data processing, processing of requests from the data subject and filing complaints by the data subjects concerning the method of complaint processing.

    The request to exercise the rights of the data subjects may be submitted in any of the following ways:

    • By electronic means to the following email address support@atneu.com:
    • By mail to the address of our storehouse – ATN EUROPE LTD: Sofia 1588, ul. "Okolovrasten pat" 456B - request in writing.

    The request to exercise your personal data must contain correct information about:

    • Full name – in order to be able to identify you;
    • Address, telephone number, email – in order to be able to contact you and to provide you with high quality service;
    • Request description – in order to know which right are you willing to exercise;

    ATN EUROPE LTD provides information on the measures undertaken as to to the request to exercise the data subject's rights within one month upon receipt of the request. This term may be extended by two months, if need be, considering the complexity and the number of the requests by a specific person. ATN EUROPE LTD will inform you about such extension within one month upon receipt of the request and will specify the reasons for the delay.

    ATN EUROPE LTD is not required to reply to a request if it is not able to identify the data subject, the description of the request is not specified or it is not sent as laid down in this Policy.

    ATN EUROPE LTD may request the provision of additional information required for confirmation of the identity of the data subject, if there are reasonable suspicions as to the identity of the natural person that sends the request.

    When the request is send by electronic means, the information is provided electronically as far as possible, unless the data subject has required otherwise.

  • 5. Data Security

    ATN EUROPE LTD is responsible as o data security. We apply the appropriate and required level of protection and therefore we have developed efficient physical, electronic and administrative procedures to protect the data, which we collect, from accidental or unlawful destruction, loss, change, unauthorized disclosure or access to delivered, stored or otherwise processed personal data. Our policy and the related data security procedures meet the international standards and are duly reviewed and updated as necessary in order to meet our business needs, technological changes and regulatory requirements. Access to your personal data is authorized only to those employees, service providers or persons related to ATN EUROPE LTD on an as-need basis for official purpose or to those who need it to perform their job duties.

    It is a principle of our organization that all employees are responsible to guarantee the security of data storage they are in charge of and which ATN EUROPE LTD keeps, as well as that the data are stored securely and are not disclosed under any circumstances to third parties unless ATN EUROPE LTD has granted such rights to such third party based on execution of confidentiality agreement/clause. In this regard all personal data are accessible only to those who need them and the access may be granted only in compliance with the established access control rules. All personal data are treated with the highest security and are stored:

    • In individual room with access control; and/ or
    • In a closed cabinet, which is accessible only to the authorized persons; and/or
    • On a computerized system protected with password in compliance with the internal requirements, specified in the organizational and technical measures for access control; and or
    • Electronic media, which are protected in compliance with the organizational and technical measures for control of access to information.

    ATN EUROPE LTD has implemented measures to guarantee that the computer screens and terminals are not seen by any person except by the authorized employees of ATN EUROPE LTD. All employees must be trained and must agree with the relevant contractual clauses/declarations/rules for observance of the organizational and technical measures for access before they are granted access to any kind of information. Personal data shall be deleted or destructed only in compliance with the internal procedures for data storage and destruction.

    In case of leakage containing personal data, ATN EUROPE LTD will follow and observe all applicable rules for notification in such cases.

  • 6. Personal Data Retention

    Generally we retain your personal data as long as it is necessary to achieve the objectives laid down in this Personal data protection policy or to abide by the requirements of the law. We will delete the personal data that we have collected for you if they are not required any more for the objectives for which they were initially collected. However, we may need to retain your personal data for a longer period due to statutory provisions, for example:

    • 1 (one) year after contract termination or until final settlement of all financial issues and expiration of the statutory obligations for data retention such as obligations under the Electronic Communications Act and the Electronic Documents and Electronic Certification Services Act;
    • 11 (eleven) years under the Accounting Act for retention and processing of accounting data;
    • 5 (five) years according to the Contracts and Obligations Act (periods of limitation for filing claims);
    • 5 (five) years for obligations to provide information to a court, competent government authorities and other grounds set forth in the effective law.

    The personal data is deleted in the beginning of the year, following the year when the terms according to the above mentioned Acts have expired.

    Please note that we will not delete or anonymise your personal data if they are needed for any pending court, administrative, arbitration, execution proceedings or proceedings for consideration of your complaint.

  • 7. Provision Of Information

    ATN EUROPE LTD shall not provide your personal data to third countries (outside EU/ECC) in any way whatsoever other than that described in this Policy and the provisions of the law. In specific cases, however, if need be, specific data will be sent to persons in third countries outside EU/EEC in compliance with the requirements of the effective law, only in the following cases: When a competent public or court authority requests disclosure of your personal data in due course and When there is a decision of the local or EU Personal Data Protection Commission.:

    • When a competent public or court authority requests disclosure of your personal data in due course;
    • When there is a decision of the Personal Data Protection Commission or the European Commission stating that the relevant country provides adequate level of personal data protection;
    • When an agreement is made with the organisation to which personal data are sent, containing the standard data protection clauses approved by the European Commission by Decision No 2010/87/EU;
    • When data need to be transferred to a US organisation, the transfer will be effectuated subject to an executed Privacy Shield Framework Agreement with the US Department of Commerce. The US Department of Commerce is responsible for the management and the administration of Privacy Shield and guarantees that the companies respect their commitments.
    • If need be, we engage, within data processing agreements, other companies and persons to carry out on our behalf specific tasks in addition to our services. Change of ownership of - in case of merger, acquisition or sale of assets affecting the personal data processing, you will be notified in advance; When we have obtained your explicit consent for transfer.
  • 8. GENERAL INFORMATION ABOUT THE POLICY

    This Personal data protection policy may be amended or supplemented following an amendment of the effective Bulgarian or European law by ATN EUROPE LTD or by the competent authority.

    ATN EUROPE LTD will inform the users about any amendments or supplements to this Personal data protection policy by publication of the updated Personal data protection policy on the website of ATN EUROPE LTD - www.atneu.com.

    Users are prompted to verify periodically the most updated version of this Personal data protection policy on the website of ATN EUROPE LTD.

    This Personal data protection policy is up-to-date as of October 26, 2023.

    • 9. CONTACT DATA OF ATN EUROPE LTD and SUPERVISORY AUTHORITY FOR PERSONAL DATA PROTECTION

    Please send your requests concerning data protection and any requests as to the exercise of your legal rights to gdpr@atneu.com dealing with personal data protection.

    All requests will be brought to the attention of the Data protection officer.

    In case of breach of your rights under the effective law for personal data protection, you are entitled to file complaint with the supervisory authority:

    PERSONAL DATA PROTECTION COMMISSION

    For questions regarding the processing of personal data, you can contact our Data Protection Officer by e-mail: gdpr@atneu.com

    Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia, 1592
    Website: www.cpdp.bg
    E-mail: kzld@cpdp.bg
    Phone number: +359 29153519

  • 10. Export And Transfer Regulations To Third Countries

    Products supplied by ATN Ltd. are, in principle, destined to be sold and used on your local market for hunting and sporting purposes only. If you plan to distribute them outside the country, either to other EU Member States or Third Countries, please read the below paragraphs regarding export regulations.

    Export or intra-EU transfer from Poland of digital thermal equipment of ATN may be controlled by the Regulator, in accordance with the EU and Polish Law on strategic goods.

    It is the Resellers/End Users responsibility to request and obtain export licenses for the export of the subject items (if necessary), and to ensure that the requirements of all applicable laws, regulations and administrative policies are met. Sales or transfers of controlled products to some entities, which are specified in the UN or EU lists of denied persons or embargoed countries, are strictly prohibited.

4. Policy of Cookies

ATN EUROPE LTD will not collect personal data without your knowledge and consent!

We, ATN EUROPE LTD, a company incorporated in the Republic of Bulgaria, having its registered office and principal place of business in the city of Plovdiv 4003, 43, Vassil Levski Street, company identification number 205367746, entered with the Registry Agency, contact telephone +359 32570140 / email support@atneu.com / www.atneu.com and storehouse located in the city of Sofia 1588, ul. "Okolovrasten pat" 456B, use cookies or similar instruments on our website in order to improve its performance and your experience. Hereunder we explain our way of doing so in compliance with all applicable standards and law in this field.

This policy of cookies refers to the General Terms and Conditions of ATN EUROPE LTD but is not a part thereof. It does not stipulate rights and obligations but aims to explain to the users the types of technologies, which we use, their function and your choice with regard to their use.

1. What are the cookies?
 Cookies are small data pieces, which are sent to your browser by a web server and are stored on your device so that the website may recognize your computer. There are two types of cookie - permanent and temporary (session) cookies. Most companies use cookies on their websites to improve its usability. Cookies may not harm your files or increase the risk of viruses in your computer.

2. How we use cookies?

  • We use cookies in order to make this website more pleasant and friendly for you, to facilitate the work of ATN EUROPE LTD by optimization of the user data storage along with keeping your anonymity, as well as:
  • To identify you when you enter your online shop and to guarantee that this is valid and optimized for you and that the safety standards are observed.
  • Not to forget products that you have added to your cart.
  • To allow the website to display correctly the product availabilities, which you may add to the list of purchases in the cart;
  • For data analysis, for example analysis of the visits to our website.

We use the following types of cookies:

Compulsory cookies
These cookies are strictly necessary for the website to carry out its functions and are stored as a file on your computer or mobile device for a long period of time. We use these cookies to establish the authenticity of our users when they use the website so that we may provide our services or may observe our Conditions of use and maintain the security of our services.

Session cookies
These cookies are stored temporarily on your computer or device within your visit in our website and then are deleted. We may use session cookies, for example:
- To allow you navigate between individual pages of our website without need to log-in again;
- To identify you, when you come back on our site to use our services;

Third party cookies:
We use some third party cookies as a part of our services. These cookies are managed by the relevant websites and are out of our control. Please find below the third party cookies, which we use; some of them can be disables from the general settings of your browser. For others you have to visit the relevant websites and follow the relevant instructions.

We use Doubleclick.net - for remarketing and display advertisements of Google;

We use Facebook – it helps us tracing user's activities once they see and open an advertisement in Facebook. This allows tracking the efficiency of the advertisements in Facebook and collecting data for statistical purposes. Data collected in this way are anonymous for us, we do not receive information about user's identity. Nevertheless, data from Facebook are stored and processed so that we are able to make a connection with the relevant user profile and Facebook may use the information for its own advertising purposes in compliance with the data use policy of Facebook.

We use Google Analytics of Google - to generate statistics about traffic on the website and sources of traffic.

We use MailerLite of mailerlite.com - to provide opportunity to unregistered users to subscribe for our free of charge newletters.

We use Yandex.ru - to generate information about orders, visits, showing advertisements

We use moseflow and hotjar – for anonymous tracking of client's behaviour.

We use contactpigeon - for subscription for newsletter, remarketing and retargeting of clients

If you are concerned about advertising cookies to third parties generated by advertisers, you may disable them from here:

Cookies policy

In order to increase its efficiency, the electronic platform of the Website ATN EUROPE LTD uses data files named cookies. Processing and storing the data from the cookies is carried out in compliance with the provisions of the General Data Protection Regulations and the Cookies Policy of ATN EUROPE LTD, which can be found on www.atneu.com ATN EUROPE LTD (Cookies Policy)

3. Protection
 ATN EUROPE LTD guarantees the protection of your personal data against loss, destruction, falsification, manipulation, unauthorized access and unauthorized disclosure.

You can choose on your own whether or not to accept cookies. If you want to know when your computer gets a cookie, you may set your browser so that it notifies you about that. Thus you can accept or refuse a cookie. You computer can be set to reject all cookies.

IMPORTANT! If you disable our cookies in your browser, you may not be able to use some parts of our website or otherwise the functions mentioned above may not be guaranteed. This may result in inability to use the website. If you choose the option “Delete all cookies” in your browser, your browser settings will be deleted when you close it. Unless this prevents the use of cookies in your browser settings, our system sends cookies when you visit this website. You can learn more about this on aboutcookies.org.

Please note that changes in your browser which disable the cookies will be prevent the correct operation of a part of our website, including the log-in functions.

4. Links to other websites
 There are references nn the website of ATN EUROPE LTD (the so called “links”), which may direct to websites of other companies. ATN EUROPE LTD is not liable for their content and strategies for data protection.

5. Development of strategy for Internet data protection In any case the development of the personal data function will affect our strategy for personal data protection. If any changes are needed, we will promptly inform you. All future changes in our Policy of cookies will be published on the website www.atneu.com. All changes shall take effect immediately.

Contact details:
 We, ATN EUROPE LTD, are available for any issues, comments and requests with regard to this Policy of cookies. Please send them to support@atneu.com Or by calling +35932570140.

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